Terms of Service

Effective Date: 03/01/2025

Company: Kibou Systems

1Acceptance of Terms

By accessing or using Kibou Systems services, you agree to these Terms of Service. If you do not agree, you must not use our services.

2Services Provided

Kibou Systems provides:

  • Custom software development
  • SaaS applications
  • WhatsApp API integrations via Meta Cloud API
  • Automation systems
  • Technical consulting

We reserve the right to modify or discontinue services.

3User Responsibilities

Users agree to:

Provide accurate information
Use services lawfully
Comply with Meta WhatsApp Business policies
Not send spam, abusive, or illegal content
Not misuse APIs or attempt system intrusion

Violation may result in suspension.

4WhatsApp & Meta Compliance

Users using WhatsApp services must:

  • Obtain user opt-in before messaging
  • Use approved message templates
  • Comply with Meta Business Messaging Policies
  • Avoid prohibited content

Note: Kibou Systems is not liable for account bans caused by user misconduct.

5Payments & Refund Policy

  • Payments are processed securely through Razorpay.
  • All invoices must be paid as agreed in contract terms.
  • Subscription fees are non-refundable unless otherwise stated.
  • Refunds, if approved, will follow Razorpay refund mechanisms.

6Intellectual Property

All software, code, designs, and systems developed by Kibou Systems remain our intellectual property unless otherwise agreed in writing.

Clients are granted a limited license to use delivered products as per contractual terms.

7Limitation of Liability

Kibou Systems shall not be liable for:

  • Indirect or consequential damages
  • Business losses
  • Third-party platform outages (Razorpay, Meta, hosting providers)
  • WhatsApp number bans caused by policy violations

Maximum liability shall not exceed the total fees paid in the last 3 months.

8Service Availability

We aim for high uptime but do not guarantee uninterrupted service due to:

MaintenanceThird-party downtimeInfrastructure failures

9Termination

We may suspend or terminate accounts if:

  • Terms are violated
  • Payments are overdue
  • Services are misused

Users may terminate subscriptions by written notice.

10Governing Law

These Terms shall be governed by the laws of India.

Jurisdiction: [Insert Your City], India.

11Contact Information