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Privacy Policy

Effective Date: 03/01/2025

Company: Kibou Systems

Contact: support@kibousystems.com

1Introduction

Kibou Systems ("Company", "we", "our", "us") is a software development and SaaS solutions provider offering web applications, automation systems, WhatsApp API integrations, and digital technology services.

This Privacy Policy explains how we collect, use, process, store, and protect personal and business data when you:

  • Visit our website
  • Use our SaaS products or software solutions
  • Make payments through Razorpay
  • Integrate services via Meta Cloud API (WhatsApp Business Platform)
  • Communicate with us

By using our services, you consent to this Privacy Policy.

2Information We Collect

We collect the following categories of information:

2.1 Personal Information

  • Name
  • Email address
  • Phone number
  • Company name
  • Billing address
  • GST details (if applicable)

2.2 Technical Data

  • IP address
  • Browser type
  • Device information
  • Log data
  • Usage analytics
  • Cookies and tracking identifiers

2.3 Payment Information

All payments are processed securely through Razorpay. We do not store full card details. Razorpay may collect:

  • Card details
  • UPI details
  • Net banking information
  • Transaction history

Razorpay processes payments in accordance with RBI regulations and PCI-DSS standards.

2.4 Third-Party Platform Data (Meta Cloud API)

If you use WhatsApp automation or messaging services through our platform:

  • We may process WhatsApp phone numbers
  • Message templates
  • Message metadata
  • Delivery status

All messaging services operate via Meta’s WhatsApp Business Cloud API and are subject to Meta’s platform policies.

3How We Use Information

We use collected information to:

Provide and manage software services
Process payments via Razorpay
Enable WhatsApp messaging through Meta Cloud API
Provide technical support
Improve system performance
Send transactional notifications
Comply with legal obligations

We do not sell personal data.

4Data Sharing

We may share data only with:

  • Razorpay (for payment processing)
  • Meta Platforms Inc. (for WhatsApp Cloud API services)
  • Hosting and infrastructure providers
  • Legal authorities when required by law

All third-party processors operate under confidentiality and data protection obligations.

5Data Security

We implement:

HTTPS encryptionSecure cloud hosting infrastructureRole-based access controlServer-side authentication mechanismsAPI token securityPeriodic security audits

Despite best practices, no system is 100% secure.

6Data Retention

We retain data:

  • For the duration of active service agreements
  • As required under Indian tax and financial regulations
  • As required by Meta or Razorpay compliance guidelines

Clients may request deletion of their data, subject to regulatory requirements.

7User Rights

Users may request:

  • Access to their data
  • Correction of inaccurate information
  • Deletion of data (where legally permissible)
  • Withdrawal of consent

Requests can be submitted to support@kibousystems.com.

8Cookies Policy

We use cookies for:

  • Website analytics
  • Session management
  • Performance optimization

Users may disable cookies through browser settings.

9Compliance with Laws

We comply with:

  • Indian Information Technology Act, 2000
  • RBI guidelines (via Razorpay compliance)
  • Meta Platform Policies
  • Applicable data protection laws

10Changes to Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page.